CUSTOMER
SUPPORT
If you haven't found the answer, helping businesses succeed is in our DNA here at Nextgen Transportation Connections. Everything we do here encircles the bigger goal of helping our customers succeed. In fact, our very basis of existence is directly dependent on how our customers are doing their business. If our customers fail in their efforts, so do us. When both our interests are so closely aligned, you cannot go wrong in knowing what’s best for your interest is also in our best interest. We strive to exceed customer expectations and constantly work on improving our services.
We have a comprehensive Frequently Asked Questions (FAQ) section to help customers with their more common questions. If you do not see answer to your question, by all means, please feel free to call, email, or use our ticketing system to get in touch.
Getting Started
How do I sign up for a plan?
Simply fill out the information form and send it back to us. We have no hidden fees or long-term service contracts to worry about. As a new customer, you will also receive a FREE 2-week trial when you sign up.
What do you mean by distributed warehouses?
We have warehouse facilities scattered throughout the country. We will either store your inventory in different warehouses or have you participate in the distributed inventory system where you can share your inventory with other sellers as long as you are selling identical products. When we receive an order, we simply process and ship the product from a warehouse closest to the customer. This helps cut shipping cost and enables us to deliver orders faster than ever.
System Integration
How do I know if my shopping cart is compatible with Nextgen Transportation Connections’s system?
Nextgen Transportation Connections’s system is very flexible and customizable. Our system works with just about any shopping cart and/or ecommerce platform. If you have compatibility questions, please call to speak with one of our integration experts.
How long does the integration process take?
System integration will be one of the very first things we do once you sign up with Nextgen Transportation Connections. In most cases, the process takes less than 2 hours. Importing the product catalog takes some time and will vary based on the size of your catalog. If you have multiple sales streams, we can combine them into one central order processing system.
Is it required that I use your software?
While we strongly encourage our customers to use our software due to additional integration and other benefits from our AI and other state-of-the-art technology, it is not a requirement. You are free to use your existing software if you prefer. Our IT staff will work with your team to ensure the best possible way to integrate your system with ours.
Shipping
Is there a minimum monthly order volume requirement to participate in the order fulfillment services?
No, there are no minimum or maximum limits enforced on customers. This subscription is based on a pay-as-you-go model, so you pay exactly as you use. No strings attached!
Can you fulfill orders that contain fragile products?
You bet we do. Our specialists are well-trained and qualified to handle fragile items. They will take extra care while handling fragile products and appropriately pack your order, so your products are safe during transit.
What happens to orders that are undeliverable?
If an order is returned because it was undeliverable, the carrier will return the order to our facility. We will attempt to contact the customer and reship if possible. USPS may charge return shipping for undeliverable package; other carriers return for free.
What is the usual order processing timeline?
Any order received before 2pm on weekdays, will ship out the same day. Orders received after 2pm or over the weekend will be processed the following business day.
Do you offer international shipping?
We can handle both domestic and international shipments. We use FedEx and USPS for international packages; however, we can work with carriers of your choice if needed.
What does the shipping charge cover?
We can include custom packing materials and promotional/marketing materials of your choice with any order. Nextgen Transportation Connections never promotes itself and/or reveal itself with any processed orders.
Payments
When should I expect to receive my bills?
You will be billed on a weekly basis. When a new invoice arrives, you’ll receive notification in your online portal. Invoices will show breakdowns for each service you use.
What do I do if I have billing issues and/or questions?
Simply call or email us and we will work with you to answer your question or correct any potential error. We ask that you notify us within 30 days to address any invoice issue.
How can I pay my bills?
You can pay using your U.S. based bank account. You can also setup a prepaid escrow account with us or pay using Ethereum, Bitcoin, or Litecoin.
Is there any surcharge if someone picks up an item rather than have it shipped?
No, there is no surcharge for order pick-ups.
How much do you charge for consolidated packages?
We do not charge extra for package consolidation. In fact, it reduces your total shipping cost when you consolidate multiple shipments into one.
Do you offer any discounts?
We offer several discounts on top of our already competitive rates. We have discounts available for startups, bulk shipping and crowdfunded campaigns.
If you didn't find an answer to your question, please call us and we will be happy to answer any question you may have.
